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Identity Theft

Protect Your Identity

Identity Theft is a serious crime, and according to the Federal Trade Commission (FTC), more than 20 percent of identity theft victims are senior citizens. Reduce your chances of becoming a victim by educating yourself about identity theft laws, prevention strategies and recent scams. Also, learn your rights and how to resolve problems if they occur.

What is "identity theft"?

Identity theft occurs when somebody uses your name, social security number, bank account or credit card number to forge financial documents such as credit card applications and bank loans or make purchases in your name. These fraudulent transactions can lead to large amounts of debt, poor credit ratings and huge headaches for you.

How does identity theft happen?

Thieves use a variety of methods to steal personal information. The most common include:

Dumpster Diving: Rummaging through trash looking for bills or other papers with your personal information.
Skimming: Stealing credit/debit card numbers.
Phishing: Pretending to be financial institutions on the phone, online, or in person.
Change of Address: Diverting your billing statements to another location.
Theft: Stealing wallets, purses, mail or personnel or medical records

Tips to protect yourself

- Do not keep your Social Security card in your purse or wallet
- Do not carry your Medicare card with you. Keep a copy of your card in your wallet but remove the last four digits of your social security number or block the number with a black marker.
- Never give personal or financial information to individuals who come to your house claiming to represent a charitable organization, political party or business.
- Shred bank and investment account statements, credit card offers and old tax returns.
- Review your financial records and credit reports on a regular basis. Immediately report any inaccuracies to your financial institution.
- Make copies of your credit cards and keep them and the card companies' phone numbers on file along in case they are lost or stolen.
- Cancel mail delivery when you will be away from home.
- Safeguard electronic information by using unconventional passwords that combine letters, numbers and symbols.
- Promptly close any accounts that you suspect have been tampered with.
- Do not click on links within unsolicited e-mails or provide personal information in response to an e-mail. Financial institutions will not ask for your personal information in an e-email.

What to look for:

 Sign that may include you have been a victim of identity theft include:

- Bills or financial statements stop arriving in the mail as usual. Contact the billing company or financial institution and verify they have your correct address on file.
- Credit cards that you did not apply for arrive in your mail.
- Your financial institution denies you credit, or charges your less favorable credit terms for no apparent reason.
- Getting calls or letters from debt collectors for purchases or services that you did not buy.
- Loans or accounts you did not apply for listed on your credit report.

Steps to take if you suspect you are a victim

If you become a victim of identity theft take the following four steps as soon as possible:

- Place a Fraud Alert on your credit reports and review all of your credit reports. Contact the toll-free fraud number for any one of the three consumer reporting companies to place a fraud alert on your credit report.

  • - Equifax: 1-800-525-6285
  • - Experian: 1-888-EXPERIAN (1-888-397-3742)
  • - TransUnion: 1-800-680-7289

- Close the accounts that you believe have been tampered with or opened fraudulently.

- File a report with your local police department.

- File a complaint with the Federal Trade Commission. Online at www.ftc.gov/idtheft or call 1-877-IDTHEFT (1-877-438-4338)

Additional Resources

- The federal government's provides an online resource for consumers regarding identity theft. You can file a complaint, read about what the government is doing to combat identity theft and learn about the federal laws that protect victims. idtheft.gov

- The Identity Theft Resource Center is a nonprofit organization dedicated to the prevention of identity theft. This website provides victim and consumer support such as an updated list of current scam warnings, checklists to help you organize your case and information on community events. www.idtheftcenter.org/

- The American Association of Retired Persons provides tips and helpful articles throughout their website. www.aarp.org/

- Consumers can access can access one free annual credit report from each of the nationwide credit reporting agencies. annualcreditreport.com

Cleaning the computer and its components

Introduction

Dirty computer case fanCleaning your computer and your computer components and peripherals helps keep the components and computer in good working condition and helps keep the computers from spreading germs. To the right is an example image of how dirty the inside of your computer case can get. This example is a dirty computer case fan.

Depending on the environment that your computer operates in determines how often you should clean your computer case. The below list is our recommendation and may change depending upon your computer's environment.

How often should I clean my computer?

The frequency of how often you should clean your computer varies on several different factors. To help you determine how often you need to clean your computer we've created the below chart, check each of the boxes below that apply to your computers environment to see how often to clean your computer.

 

General cleaning Tips

Below is a listing of general tips that should be taken when cleaning any of the components or peripherals of a computer as well as tips to help keep a computer clean.

  1. Never spray or squirt any type of liquid onto any computer component. If a spray is needed, spray the liquid onto a cloth and then use that cloth to rub down the component.
  2. Users can use a vacuum to suck up dirt, dust, or hair around their computer on the outside case and on their keyboards. However, do not use a vacuum for the inside of your computer as it generates a lot of static electricity that can damage the internal components of your computer. If you need to use a vacuum to clean the inside of your computer, use a portable battery powered vacuum designed to do this job.
  3. When cleaning a component and/or the computer, turn it off before cleaning.
  4. Never get any component inside the computer or any other circuit board damp or wet.
  5. Be cautious when using any type of cleaning solvents; some individuals may have allergic reactions to chemicals in cleaning solvents and some solvents can even damage the case. Try to always use water or a highly diluted solvent.
  6. When cleaning, be careful not to accidentally adjust any knobs or controls. In addition, when cleaning the back of the computer, if anything is plugged in, make sure not to disconnect any of the plugs.
  7. When cleaning fans, especially the smaller fans within a portable computer or laptop it's suggested that you either hold the fan or place something in-between the fan blades to prevent it from spinning. Spraying compressed air into a fan or cleaning a fan with a vacuum may cause damage to some fans or in some cases cause back voltage.
  8. Never eat or drink around the computer.
  9. Limit smoking around the computer.

 

Cleaning tools

Although many companies have created products to help improve the process of cleaning your computer and peripherals, users can also use household items to clean their computers and peripherals. Below is a listing of items you may need or want to use while cleaning your computer or computer peripherals.

Keep in mind that some components in your computer may only be able to be cleaned using a product designed for cleaning that component; if this is the case, it will be mentioned in the cleaning tips.

  • Cloth - A cloth is the best tool used when rubbing down a component; although paper towels can be used with most hardware, we recommend using a cloth when ever possible. Caution: We only suggest you use a cloth when cleaning components such as the outside of the case, a drive, mouse, etc. You should not use a cloth to clean any circuitry such as the RAM or motherboard.
  • Water or rubbing alcohol - When moistening a cloth, it is best to use water or rubbing alcohol. Other solvents may be bad for the plastics used with your computer.
  • Portable Vacuum - Sucking the dust, dirt, hair, cigarette particles, and other particles out of a computer can be one of the best methods of cleaning a computer. Over time, these items can restrict the airflow in a computer and cause circuitry to corrode. Do not use a standard vacuum as it can generate a lot of static electricity that can damage your computer.
  • Cotton swabs - Cotton swaps moistened with rubbing alcohol or water are excellent tools for wiping hard to reach areas in your keyboard, mouse, and other locations.
  • Foam swabs - Whenever possible, it is better to use lint-free swabs such as foam swabs.

Case cleaning

Why? Keeps the appearance of the computer looking new. During cleaning, if ventilation locations are found, these can be cleaned helping the case keep a steady airflow to the computer, keeping components cool and in good working condition.

Procedure: The plastic case that houses the PC components can be cleaned with a lint-free cloth that has been slightly dampened with water. For stubborn stains, add a little household detergent to the cloth. It is recommended that you never use a solvent cleaner on plastics.

Make sure all vents and air holes are hair and lint free by rubbing a cloth over the holes and vents. It is also helpful to take a vacuum around each of the hole, vents, and crevices on the computer. It is safe to use a standard vacuum when cleaning the outside vents of a computer; however, if you need to clean the inside of the computer, use a portable battery powered vacuum to prevent static electricity.

If you are looking for steps on cleaning the inside of the computer, please see our motherboard cleaning section.

 

CD-ROM or other disc drive cleaning

Why? A dirty CD-ROM drive or other disc drive can cause read errors with CD discs. These read errors could cause software installation issues or issues while running the program.

Procedure: To clean the CD-ROM drive we recommend purchasing a CD-ROM cleaner from your local retailer such as a local Radio Shack. Using a CD-ROM cleaner should sufficiently clean the CD-ROM laser from dust, dirt, and hair.

In addition to cleaning the drive with a special disc designed to clean drives users can also use a cloth dampened with water to clean the tray that ejects from the drive. Make sure however that after the tray has been cleaned that it completely dry before putting the tray back into the drive.

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CD / DVD cleaning

Cleaning a CD and DVD discWhy? Dirty CDs can cause read errors and/or cause CDs to not work at all.

Procedure: Cleaning CDs and DVDs should be done with a cleaning kit but can also be done with a normal clean cotton cloth or shirt. When doing this with a clean cotton cloth or shirt, wipe against the tracks, starting from the middle of the CD or DVD and wiping towards the outer side as shown in the below picture. Never wipe with the tracks; doing so may put more scratches on the disc.

 

It is recommended when cleaning a CD that water is used. However, if the substance on a CD cannot be removed using water, pure alcohol can also be used.

 

Floppy drive cleaning

Why? Dirty read/write heads on the floppy drive can cause errors during the reading and/or writing process.

Procedures: The floppy drive can be cleaned two different ways. The first method of cleaning a floppy drive, and our recommended method, is to purchase a kit at your local retail store designed to clean the read/write heads on your floppy drive.

The second method of cleaning the floppy drive is only recommended for experienced computer users. Open the floppy drive casing and physically swab the read/write heads with a lint-free foam swab soaked in pure alcohol, free-on, or trichloroethane. When performing these steps, be extremely careful when cleaning the heads to ensure that you do not lock them out of alignment causing the floppy drive to not work. To help prevent the heads from becoming out of alignment, use a dabbing motion lightly putting the swab on the head and removing it, do not perform a side-to-side motion with the swab.

 

Hard disk drive cleaning

Why? While hard drives cannot be cleaned physically, they can be cleaned with various utilities on the computer to help it run fast and more efficiently. Utilizing these utilities will prevent the hard drive from slowing down.

Procedure: Refer to our basic troubleshooting section for your operating system for steps that can be done to help improve the performance of your computer.

 

Headphones cleaning

Why? Headphones that are used by multiple people may need to be cleaned frequently to help prevent the spreading of germs and head lice.

Procedure: If the headphones being used are plastic and/or vinyl, moisten a cloth with warm water and rub the head and earpieces of the headphones. As mentioned earlier in our cleaning tips, it is recommended that if your headphones are being used for a library or school that you do not use any type of disinfectant or cleaning solvent as users may have allergic reactions to the chemicals they contain.

Headphones that have cushions also have the availability of having the cushions replaced. Replacing these cushions can also help keep the headphones clean.

Finally, in regards to headphones and the spreading of head lice, if multiple students are using your headphones, you should consider having the students use their own headphones, using bags that are placed over the headphones, or having headphones that can be wiped with warm water after each student has used the headphones.

Keyboard cleaning

If you're trying to clean a laptop keyboard see document CH000780 for additional help and information. All of the below information applies to standard desktop computer keyboards.

Why? Dirt, dust and hair can build up causing the keyboard to not function properly.

Procedure: Many people clean the keyboard by turning it upside down and shaking. A more effective method is to use compressed air. Compressed air is pressurized air contained in a can with a very long nozzle. Simply aim the air between the keys and blow away all of the dust and debris that has gathered there. A vacuum cleaner can also be used, but make sure the keyboard doesn't have loose "pop off" keys that could possibly be sucked up by the vacuum.

Why? If the keyboard has anything spilt into it (ie: pop, cola, Pepsi, Coke, beer, wine, coffee, milk, etc.), not taking the proper steps can cause the keyboard to be destroyed.

Procedure: Below are a few recommendations to help prevent a keyboard from becoming bad once a substance has been spilt within it.

If anything is spilt onto the keyboard turn the computer off immediately. Once the computer is turned off, quickly flip the keyboard over helping to prevent the substance from penetrating circuits. While the keyboard is upside down, shake the keyboard over a surface you do not mind getting wet or that can be cleaned up later. While still upside down, use a cloth to help clean out what can be reached. After you you have cleaned the keyboard to the best of your ability leave the keyboard upside down for at least one night allowing it to dry.

If a keyboard does not work after trying it again later it is recommended that it be replaced. If the keyboard works but some of the keys are sticky or cannot be pressed in you can attempt to do additional cleaning in attempt to resolve the issue. Unfortunately many times when any sticky substance such as a non-diet pop is spilt directly onto the keyboard it's usually a loss unless you plan on spending dozens of hours attempting to clean each key.

Why? A keyboard that is used by multiple people, such as students or different employees, may need to be disinfected to help the spread of germs.

Procedure: Turn off the computer. Spray a disinfectant onto a cloth or damp a cloth with alcohol and rub each of the keys on the keyboard. As mentioned in our general cleaning tips, never spray any type of liquid onto the keyboard.

 

LCD cleaning

Why? Dirt, dust, and finger prints can cause the computer screen to be difficult to read.

Procedure: Unlike a computer monitor, the LCD / flat-panel display is not made of glass, therefore requires special cleaning procedures.

When cleaning the LCD screen it is important to remember to not spray any liquids onto the LCD directly, press gently while cleaning, and do not use a paper towel as it may cause the LCD to become scratched.

To clean the LCD screen we recommend that you use a non-rugged microfiber cloth, soft cotton cloth, or Swiffer duster. If a dry cloth does not completely clean the screen, you can apply rubbing alcohol to the cloth and wipe the screen with the damp cloth. Rubbing alcohol is actually used to clean the LCD before it leaves the factory.

 

Monitor cleaning

Note: This section is for computer monitors if you have a LCD or flat-panel see our LCD cleaning section.

Why? Dirt, dust, and fingerprints can cause the computer screen to be difficult to read.

Procedure: The glass monitor screen can be cleaned with ordinary household glass cleaner*. Be sure to remove power from the monitor and spray the cleaner onto a lint free-cloth so the fluid doesn't leak into the electrical components inside the monitor. Vacuum off any dust that has settled on top of the monitor, and make sure no books or papers have been placed on the air vents. Obstructed monitor vents can cause the monitor to overheat or even catch on fire.

*Warning: We suggest using a cloth dampened with water when cleaning monitor on a screen that is not made of glass or has any type of anti-glare protection on the screen. Using ordinary household glass cleaner on special screens, especially cleaners with ammonia can remove anti-glare protection and/or other special surfaces.

Other good cleaning solutions

  • Microfiber Towels
  • Swiffer Dusters

 

Motherboard cleaning

Why? Dust and especially particles of cigarette smoke can build up and corrode circuitry causing various problems such as computer lockups

Note: When inside the computer take the necessary ESD precautions and try to avoid unplugging any cables or other connections.

Procedure: Our recommendation when cleaning the motherboard from dust, dirt, or hair is to use compressed air. When using compressed air, hold it in the up-right position; otherwise, it is possible chemicals may come out of the container that could damage or corrode the Motherboard or other component within the computer. Also, ensure when using compressed air that you always blow the dust or dirt away from the motherboard, or out of the case.

Another good alternative to compressed air is to use a portable battery powered vacuum that can effectively remove the dust, dirt, and hair from the motherboard completely and prevent it from getting trapped within the case. However, do not use a standard electricity powered vacuum as it can cause a lot of static electricity that can damage the computer. When using the vacuum it is vital that you stay a couple inches away from the motherboard and all other components to help prevent contact as well as to help prevent anything from being sucked into the vacuum. Ensure that you do not remove any small components with the vacuum such as jumpers.

Tip: When cleaning the inside of the case also look at any fans and/or heat sinks. Dust, dirt, and hair collects around these components the most.

 

Mouse cleaning

Why? A dirty optical-mechanical mouse (mouse with a ball) can cause the mouse to be difficult to move as well as cause strange mouse movement.

Procedure: To clean the rollers of an optical-mechanical mouse, you must first remove the bottom cover of the mouse. To do this, examine the bottom of the mouse to see which direction the mouse cover should be rotated. As you can see in the below illustration, the mouse cover must be moved counter clockwise. Place two fingers on the mouse cover and push the direction of the arrows.

Once the cover has rotated about an inch, rotate the mouse into its normal position, covering the bottom of the mouse with one hand and the bottom should fall off including the mouse ball. If this does not occur, attempt to shake the mouse gently.

Once the bottom cover and the ball are removed, you should be able to see three rollers located within the mouse. Use a cotton swab, your finger, and/or fingernail and move in a horizontal direction of the rollers. Usually, there will be a small line of hair and or dirt in the middle of the roller, remove this dirt and/or hair as much as possible.

Once you have removed as much dirt and hair as possible, place the ball back within the mouse and place the cover back on.

If the mouse still appears to be having the same issue, repeat the above process; if after several attempts the mouse is still having the same issues, it's likely that your mouse has other hardware issues and we recommend that it be replaced.

Note: Cleaning your mouse pad with a damp cloth can also help improve a computer's mouse movement.

Why? To help keep a mouse clean and germ free it can be helpful to clean the mouse.

Procedure: Use a cloth moistened with rubbing alcohol or warm water and rub the surface of the mouse and each of its buttons.

 

Palm pilot cleaning

Why? Dirty touch screens can cause difficult navigation.

Procedure: To clean the Palm Pilot Screen, use a soft cloth moistened with rubbing alcohol and rub the screen and the casing of the palm pilot. It is not recommended to use glass cleaner as it could damage plastics over time.

Printer cleaning

Why? Cleaning the outside of a printer can help keep the printer's appearance looking good; and in the case of a printer that is used by many different people, keep the printer clean of germs.

Procedure: First, make sure to turn off the printer before cleaning it. Dampen a cloth with water or rubbing alcohol and wipe the case and each of the buttons or knobs on the printer. As mentioned earlier, never spray any liquid directly onto the printer.

Why? With some printers it may be necessary to clean the inside of the printer to help keep the printer running smoothly.

Procedure: Because of numerous types of printers, different steps in cleaning printers, and printer manufacturer policies on cleaning the inside of the printer, we recommend you obtain the printer cleaning steps from your printer manufacturer.

Scanner cleaning

Why? Flatbed scanners commonly become dirty with dust, fingerprints, and hair. When a scanner is dirty, the images may have distortions. 

Procedure: Clean a flatbed scanner's surface by spraying a window cleaner onto a paper towel or cotton cloth and wipe the glass until clean. As mentioned earlier, never spray a liquid directly onto the component.

To clean the outside of the scanner, the same towel or cotton cloth can be used.

 

Superdisk / LS120 cleaning

Why? It is recommended that the SuperDisk / LS120 drive be cleaned regularly to prevent drive heads from becoming dirty.

Procedure: Purchase the SuperDisk cleaning kit available through Imation. Using any other method will void the warranty on your drive.

 


 

What is the difference between http and https

The main difference between http:// and https:// is It's all about keeping you secure

HTTP stands for Hyper Text Transport Protocol, which is just a fancy way of saying it's a protocol (a language, in a manner of speaking) For information to be passed back and forth between web servers and clients.

The important thing is the letter S which makes the difference between HTTP and HTTPS.

The S (big surprise) stands for "Secure". If you visit a website or webpage, and look at the address in the web browser, it will likely begin with the following: http://.

This means that the website is talking to your browser using the regular 'unsecure' language. In other words, it is possible for someone to "eavesdrop" on your computer's conversation with the website. If you fill out a form on the website, someone might see the information you send to that site.

This is why you never ever enter your credit card number in an http website! But if the web address begins with https://, that basically means your computer is talking to the website in a secure code that no one can eavesdrop on.

You understand why this is so important, right?

If a website ever asks you to enter your credit card information, you should automatically look to see if the web address begins with https://.

If it doesn't, there's no way you're going to enter sensitive information like a credit card number.


Take Action To Declutter Your Mailbox (Your REAL mailbox, not email!)

How many catalogs and credit card offers will you get in the mail today? Some of them you may want, but what about the ones you don't want? "I'll get four different catalogs from one company," said Rachel Skinner, who is like a lot of Americans who get inundated with catalogs in the mail. Just like consumers realized they could get telemarketers to stop invading their dinner by signing up for do-not-call lists, they can take it to the next level to stop the mailbox invasion. There are two Web sites that consumers can visit to stop the unwanted mail. One of them is dmachoice.org, where you'll click on a "remove my name from those lists" button. The Direct Marketing Assocation, which includes companies that send catalogs, must take you off their mailing lists if you sign up for their mail preference service. Another Web site to stop catalogs from reaching your mailbox is catalogchoice.org. It takes about a month before you notice less junk mail. If you're also tired of getting preapproved credit card offers, you can stop the solicitations by calling 1-888-567-8688.


Message handling rules offer an additional layer of protection for screening out spam and adult content, and a way to further refine your junk mail filter. They also enable you to sort email you receive regularly -- from an email mailing list or from a particular colleague, for example -- into a separate folder for easy browsing and filing.

Message handling rules can also help you quickly separate email from different accounts. For example, you can route all of your messages from your personal account into a subfolder named Personal so it isn't mixed in with your business messages.

To create a message handling rule in Outlook:

  1. Select Tools > Rules and Alerts.
  2. Click New Rule.
  3. Select Start creating a rule from a template or Start from a blank rule.
  4. Follow Outlook's prompts (they're fairly self-explanatory) to specify the criteria for the message rule and the destination of the messages that meet the criteria.

For example, to put all the messages you receive from a key client into a subfolder labeled with the client's name (John Wempen, for example):

  1. Create the client's subfolder under the Inbox folder.
  2. Select Tools > Rules and Alerts.
  3. Click New Rule.
  4. Select Start creating a rule from a template, if not already selected.
  5. Select Move messages from someone to a folder, if not already selected.
  6. Click Next.
  7. Under Step 1: Select condition(s), confirm that the From people or distribution list checkbox is marked.
  8. Under Step 2: Edit the rule description and click the people or distribution list hyperlink. The Rule Address dialog box appears.
  9. Select a recipient, and then click the From button to add it to the list. Do this for multiple recipients if desired, and then click OK.
  10. Click the specified folder hyperlink, select the client's subfolder, and then click OK.
  11. When you're done, click Finish.

To create exceptions to your rule, you can continue through the wizard (click Next instead of Finish in Step 11) to set up those additional conditions. For example, if you always want high-priority messages from a client to appear in your Inbox instead of the client's subfolder, you can define that exception in the rule.

You can also set up rules in ways that are more informal. For example, if you get a message in your Inbox and you want to set up a rule based on it, right-click the message and select Create Rule. Check the checkboxes that describe the properties of the message you want to include in the rule (such as the sender or the subject matter) and then click OK.



 

Archiving old email


 
In Outlook, archiving doesn't apply just to email, but email is the area in which you'll probably use it the most. When Outlook archives messages (and anything else you choose from other areas), it copies all messages that have dates before a specified date and moves them to a separate Outlook data file called Archive. Regular archiving keeps your main Outlook data file at a manageable size; this helps Outlook start, exit, and back up data more quickly.

When you archive messages and other information, Outlook deletes them from your main set of Outlook data. You can access archived data, but it requires a few extra steps. Consider this carefully when you decide how often you want Outlook to archive.

Be default, AutoArchiving is turned on in Outlook, although Outlook ordinarily prompts you each time before it runs the archive process. To change the AutoArchive settings:

  1. Select Tools > Options.
  2. Click the Other tab, and then click AutoArchive.
  3. Adjust the settings in the AutoArchive dialog box. You can choose how often archiving occurs, what's archived, and where the information is archived. Click OK.

The settings you specify in the AutoArchive dialog box apply to all folders in Outlook and form the base rules for the archiving operation. You can, however, override them for individual folders:

  1. Right-click the folder and select Properties.
  2. Click the AutoArchive tab.
  3. Set the AutoArchive options for this folder.
  4. Click OK.

To archive manually (that is, in addition to the AutoArchive dates and times), select File > Archive to open the Archive dialog box. Here you can choose to archive immediately according to the AutoArchive rules you've already set up, or to archive specific folders in specific ways.

Taking time to set up automated rules and an archiving process in Outlook is a great, easy way to keep your inbox under control and spend less time managing it manually. 


Passwords

 Here’s how to select strong passwords that are easy to remember and fun to create. The basics are:

  • Select a password that is easy to remember, but hard to guess.
  • Do not use your name, your children’s, animal’s, or parent’s names
  • Do not use a word found in the dictionary
  • Include alpha and numeric characters
  • Password minimum is 7 characters
  • Do not write your password down
  • Do not share your password with anyone

Selecting quality, easy-to-remember passwords requires a little more effort — and can be a whole lot more fun!

Remember a favorite song. Is it “The Wheels On The Bus Go Round and Round” or “In a Gadda Da Vida?” Use either song — or any other favorite — to create a password that is more difficult to crack. Take the first letter of each word and then add a special character or number and you will have a good password. “The Wheels On the Bus Go Round And Round” becomes TWOTBG$. “In a Gadda Da Vida” becomes IAG8DV.

If you and music don’t mix, consider something about you, your friends or family. “My Daughter Attends Trinity Presbyterian School.” That becomes MDATPS—or, add a special character or number and statistically it gets even stronger, MD@TPS. “I Took My Son To See Shrek,” becomes ITMS2SS.

Your button still isn’t pushed? Another technique for creating passwords that aren’t in a dictionary or easily guessed is to combine words to create new words. Examples would include Party Animal, which becomes PARANI%. Happy New Year becomes HAPNEWY*.

No password is perfect, and even the best system can be broken with enough time, money and computing power. But by using creative techniques like these, you will create better passwords. This will strengthen security and help ensure patient confidentiality.

It’s your turn. Be creative—and select a first class password. It may even be fun!

 

email Etiquette

Most of us send email to lots of different people, for lots of different purposes. We may solicit and conduct business with customers or clients via email. We may communicate with our co-workers, bosses and subordinates. We may chat with family members and friends. We may participate in mailing list discussions in both professional forums and "just for fun" groups.

If you've been using email for any length of time, you've discovered that you sometimes have to be careful about what you say, especially if you tend to have a sarcastic sense of humor. The written word is easily misinterpreted; without voice inflections and body language, it's difficult for others to know when you're serious and when your remarks are made in fun. Most of us have had that experience at least once. So we learn to tread more carefully, re-read what we've written and censor ourselves at times.

What we may not realize is that it's not just the content of our email messages that can cause problems. The Wall Street Journal featured an article in last week's Weekend Journal section about the increasing use of "me mail." The writer defines this as signature line bloat - sig lines that contain more information than you want or need to know about the sender and especially those that include pictures, animations, logos, links and even videos.

Most modern mail programs, including web-based mail services, now support the use of graphics, and sites like www.blingee.com and www.mytextgraphics.com make it easy to create spiffy images for your signature.

Some people obviously put a lot of time and effort into creating a good sig line (or at least, one that they think is good). Most don't think about the annoyance factor. Long, clever, picturesque sig lines are sort of like long, funny answering machine messages: the first time you encounter it, it's cool or at least a little interesting, but the twentieth time, you're really tired of it.

Some folks seem to be trying to squeeze their entire résumés into their sig lines. I recently got a message from someone whose sig line was twelve lines long. It contained multiple email addresses, multiple web site links, mailing address, four phone numbers (home, business, cell and fax), a two-line quote, a company logo and a blinking smiley face. I'm not making this up. I was amazed.

But some recipients would be more than amazed; they'd be highly annoyed. We sometimes forget that not everyone has broadband, even in this day and age. Some folks are downloading these messages over slow modem connections, and big graphics files, especially, eats up their bandwidth and turns getting their mail into an excruciating experience.

Sure, it's your sig line and you can do what you want with it. But some folks extend their need to express their creativity beyond the sig line. Email clients today will do some cool things, and many computer users are taking full advantage of those capabilities. HTML mail messages can do just about everything a web page can do. You can insert photographic backgrounds, use fancy colorful fonts, embed pictures within a message, even have it play music or other audio when it's opened. Trouble is, these messages take up even more bandwidth and introduce all the same security threats that you can encounter on web sites.

You can, of course, configure your email client to block HTML mail and embedded objects. Some spam filters flag any message with a graphic as spam. But then you may miss messages that also contain important information.

And what's the point of having all these technological capabilities if you don't take advantage of them. Just as annoying as getting a message from someone who tells you his life story in his sig line is getting a message from someone who doesn't give you enough information about who he is, especially if it's a business-related message.

Most of us have experienced this, too: you get mail asking you to do a bunch of favors and the person doesn't even sign a name, or gives only a first name, and the email address is something like birdlover243@domain.com. Maybe the answer to his question is location specific, but you have no idea where he's physically located. Or he asks you to call him, but doesn't provide a phone number or enough info to look him up.

In many cases, it's a good idea to have several different sig lines, for different types of email. If you're conducting business, you want to be sure the recipient has information about your full name, position/title, how to contact you (don't assume the Reply function will always work), and perhaps a link to your business web site(s). If you're sure the recipients don't have bandwidth limitations or graphics-unfriendly spam filters, a company logo may be appropriate, and a handwritten signature graphic can be useful for messages that need to look "official" (although for real authentication, they should be accompanied by a digital signature).

But for business mail, you should stay away from cute quotes, especially political, religious or suggestive ones. Leave out funny graphics and animations, unprofessional nicknames, etc.

For messages you send to mailing lists, you may want to leave your email address out of your sig line. Having it there can make it easier for 'bots to collect it to be sold to spammers. Likewise, it's a good idea to leave out your physical address and phone numbers. In fact, on some lists you may want to stay relatively anonymous (although this can be annoying to other list members) and use only a first name, in case some list-mates become overly zealous in pursuing discussions/disagreements that often arise on mailing lists.

When writing to friends and families, you can be a little more creative - but here is the time to use what you know about people and be considerate. If you know Aunt Sophie has a dialup modem connection, use a simple all-text sig line that won't tie up her connection for half an hour. Common courtesy is the key. "Me mail" is called that because it's all about you and doesn't take into account how it effects others.

There's a time and place for creative, graphical messages - just be sure to think before you hit "send."

 

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