Retail-To-Go

Governor’s Executive Order Establishes “Retail-To-Go” Model to Allow Retail Outlets to Reopen

On Friday, April 17, 2020, Texas Governor Greg Abbott signed Executive Order No. GA-16, establishing a temporary “Retail-To-Go” model that will allow retail businesses in Texas to reopen beginning at 12:01 a.m. on Friday, April 24, 2020.  This executive order applies to retail services that are not “essential services,” but that may be provided through pickup, delivery by mail, or delivery to the customer’s doorstep in strict compliance with the terms required by the Texas Department of State Health Services (DSHS).  These requirements may be found at www.dshs.texas.gov/coronavirus.

DSHS has offered the following guidance for employers, employees, and customers of reopened retail services.  This guidance does not apply to businesses that are considered essential:

Employees of a retail business re-opening

  • All employees must be trained on environmental cleaning and disinfection, hand hygiene, and respiratory etiquette.
  • All employees must be screened before coming into the business for new or worsening cough; shortness of breath; sore throat; loss of taste or smell; feeling feverish or a measured temperature greater than or equal to 100.0 degrees Fahrenheit; or known close contact with a person who is lab-confirmed to have COVID-19. Any employee who meets any of these criteria should be sent home.
  • Upon entering the business, employees must wash or sanitize hands.
  • All employees must wear face coverings.
  • Employees must maintain at least 6 feet separation from one another.
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Customers of a retail business re-opening

  • Customers may purchase items from a retail location for pickup, delivery by mail, or delivery to the customer’s doorstep, but may not enter the premises.
  • Retail to-go:
    • All payments should be done over the phone or internet if possible, and contact should be minimized if remote payment is not available.
    • Purchased items should be delivered by the employee to the backseat or trunk of the customer’s vehicle whenever possible to minimize physical contact with the customer.
    • Employees must wash or sanitize their hands after each interaction with a customer, and whenever possible, must disinfect any item that came into contact with the customer.
  • Retail delivery to customer’s doorstep:
    • All payments should be done over the phone or internet if possible, and contact should be minimized if remote payment is not available.
    • Purchased items should be delivered by an employee or third-party carrier and delivered to the customer’s doorstep. The employee or third-party carrier may not enter the customer’s house or business.
  • Retail delivery by mail:
    • All payments must be done over the phone or internet.
    • Purchased items should be delivered by mail without customer contact.
  • The customer should wash or sanitize their hands after the transaction.

The public is reminded that while providing or obtaining essential services or reopened services, people and businesses should follow the guidelines from the President and the CDC by practicing good hygiene, environmental cleanliness, and sanitation, implementing social distancing, and working from home if possible.

The Governor’s Executive Order No. GA-16 can be viewed at https://gov.texas.gov/uploads/files/press/EO-GA-16_Opening_Texas_COVID-19_FINAL_04-17-2020.pdf.