Utility Billing Department

The City of Fredericksburg Utility Billing Department is located downstairs inside City Hall.

Our Customer Service Representatives are available to take payments, set up service accounts, and discontinue service for City utility customers.

Operating hours are from 7:30 AM to 4:30 PM, Monday through Friday.

Utility payments can also be made after hours in the drop box at City Hall or across Crockett Street in the designated drop box located at the Broadway Bank drive thru.


New technology now enables City of Fredericksburg water utility customers to monitor their water usage and receive email and/or text alerts to potential water leaks on their property.  To utilize this tool, an account will need to be created in the Sensus Customer Portal.  The following information will be needed to set up the account:

  • Utility account number (do not include the dash in utility account when creating customer portal)
  • Name as it appears on the utility bill
  • Email address
  • Phone number (if customer wants text message alerts)
  • Create a password

There is no additional cost to the utility customer to set up this account.