FAQs

Does the EMS file insurance for you?: The EMS Billing Department takes assignment for Medicare and Medicaid only. A complimentary invoice will be sent out to the user just to show them what the bill was for and how much the charges are. Once Medicare/Medicaid pays, an invoice will then be sent to either your supplemental insurance or to you personally for the remaining balance. The billing office is located right here in Fredericksburg and Lori Seewald (EMS Accounts Administrator) can be reached at 990-2030.

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Emergency Medical Services

1. Does the EMS file insurance for you?: The EMS Billing Department takes assignment for Medicare and Medicaid only. A complimentary invoice will be sent out to the user just to show them what the bill was for and how much the charges are. Once Medicare/Medicaid pays, an invoice will then be sent to either your supplemental insurance or to you personally for the remaining balance. The billing office is located right here in Fredericksburg and Lori Seewald (EMS Accounts Administrator) can be reached at 990-2030.

2. How many EMS units and personnel are on each day?: There are two EMS units staffed each day for response in Fredericksburg and Gillespie County except for Harper VFD responds an ambulance in their Western territory. There is a third ambulance that can be put into service if needed. We also have a volunteer ambulance in the Doss area staffed by Doss VFD volunteers. There are usually two Paramedics on each ambulance. We do emergency transfers from the hospital to Johnson City, Brady, Kerrville, Blanco, Mason, San Antonio and Austin. The entire Department consists of 12 Full-time Paramedics, EMS Accounts Administrator is a Paramedic and the Director is a Paramedic. Our Communications Department is staffed with one Paramedic and one EMT. We also have a Part-time staff of approximately 12 personnel in which 6 are Paramedics and the others are various levels.